Privacy Policy

2.Business Operator Information

HEARTBEATS Corporation
Kosugi Building 5F, 1-28-11 Shinjuku, Shinjuku-ku, Tokyo 160-0022, Japan
Representative Director: Masanori Fujisaki

3.Responsible Person for Personal Information Protection

Chief Information Security Officer (CISO), Personal Information Protection Manager
Phone: +81-3-3356-1236（Weekdays 10:00–17:00 JST）

4.Purpose of Use of Personal Information

5.Provision to Third Parties

Except as required by law, the Company will not provide the personal information it has acquired to any third party without obtaining the prior consent of the individual concerned.

6.Outsourcing of Handling

For the purpose of providing better services to our customers in the course of business operations, the Company may outsource part of its operations to external parties. In such cases, we will carefully select contractors that are recognized as handling personal information appropriately. Furthermore, through contracts and other arrangements, we will stipulate necessary matters to prevent leakage of personal information—such as proper management and confidentiality obligations—and ensure appropriate management by such contractors.

7.Measures Taken for the Security Management of Retained Personal Data

8.Procedures for Requests for Disclosure, etc.

When the Company receives a request from the individual concerned or his/her representative regarding the retained personal data held by the Company, for notification of the purpose of use, disclosure (including disclosure of records of provision to third parties), correction, addition or deletion of content, suspension of use, erasure, or suspension of provision to third parties (hereinafter collectively referred to as “Request for Disclosure, etc.”), the procedures shall be as follows:

1. Submission of Requests for Disclosure, etc.

   • Requests for Disclosure, etc. must be submitted by attaching the necessary documents to the “Request Form for Disclosure of Personal Information” and sending them by email attachment or postal mail.
     When submitting by postal mail, please use a method that allows confirmation of delivery, such as registered mail or simplified registered mail.
     Please also indicate in red on the envelope: “Contains Request Form for Disclosure of Personal Information.”

2. Documents to be Submitted for Requests for Disclosure, etc.

   • When making a Request for Disclosure, etc., please fill in all the required items in the “Request Form for Disclosure of Personal Information.”

3. Identity Verification

   • To verify the identity of the person making the Request for Disclosure, etc., the Company will conduct a telephone verification. If telephone verification is not possible, the requester may be required to present a copy of a driver’s license, certificate of residence, health insurance card, or equivalent document.

4. Requests by a Representative

   • If a Request for Disclosure, etc. is made by a representative, please submit the following documents in addition to the “Request Form for Disclosure of Personal Information.”
     1. A document (copy) verifying the identity of the representative: one of the following – driver’s license, certificate of residence, or health insurance card (please ensure the registered domicile is redacted in the copy).
     2. A power of attorney: The power of attorney must bear the principal’s seal, accompanied by a certificate of seal impression. If the representative is a legal representative such as a parent, a document verifying the relationship with the principal may be submitted in lieu of a power of attorney.

5. Fees for Requests for Disclosure and Notification of Purpose of Use

   • For each request for disclosure of personal information or notification of the purpose of use, a handling fee of 500 yen (including tax) will be charged.
     Payment should be made via bank transfer of 500 yen (including tax).

     • The transfer account details will be provided at the time of identity verification.
     • The bank transfer fees must be borne by the requester.

     Please note that if the fee is insufficient or if payment cannot be confirmed, the Company will be unable to respond to the request for disclosure or notification of purpose of use.

6. Method of Response to Requests for Disclosure, etc.

   • Responses will be provided using the same method (email or postal mail) as that chosen by the requester.

7. Authorized Personal Information Protection Organization and Contact for Complaints

   • If you believe that the Company’s handling of personal information is inappropriate, you are requested to first contact the Company with your complaint. If you are not satisfied with the Company’s response, you may file a complaint with the following Authorized Personal Information Protection Organization.

     Japan Institute for Promotion of Digital Economy and Community (JIPDEC)
     Personal Information Protection Complaint Consultation Office
     Roppongi First Building, 1-9-9 Roppongi, Minato-ku, Tokyo 106-0032, Japan
     Tel: 03-5860-7565 / 0120-700-779

9.Voluntary Nature of Providing Personal Information

Providing personal information to the Company is voluntary. However, please note that if you choose not to provide such information, we may be unable to respond to your inquiries or provide certain services.

10.Procedures for Changes

The Company may revise this Policy as necessary. However, in cases where changes to this Policy require the consent of the individual under applicable laws, the revised Policy will apply only to those who have consented to the changes in the manner prescribed by the Company.
When changes are made to this Policy, the Company will inform or notify individuals of the effective date and details of the revised Policy by posting on the Company’s website or by other appropriate means.